Terms of service

TurbineTrail is online software for monitoring wind turbine gearboxes. It lets you add records, including borescope inspections, oil analyses and vibration analyses, attach them to a wind farm, a wind turbine and a component, keep their history and share them between service providers and operators.

The service is intended for professionals only. It is in beta: some features presented on the website are still under development and the service changes from one version to the next.

Creating a workspace constitutes acceptance of these Terms. The person who creates the workspace declares that they are authorised to bind the company they register.

A person invited to a workspace accepts the Terms by creating their account or accepting the invitation.

Each User has a personal account linked to a verified email address. An account may not be shared between several people.

You choose a password of at least 12 characters and keep it confidential. Any action taken from an account is deemed to have been taken by its holder.

If you notice unauthorised access or lose your credentials, notify us without delay at contact@turbinetrail.com.

Each registered company has its own workspace, isolated from all others. The data in a workspace is visible only to its members, according to their role:

• administrator: manages the company, its members, their roles and invitations;
• inspector: enters records and events;
• reader: read-only access to the wind farms assigned to them.

Your administrators decide who can access your workspace and remove access that is no longer needed, for example when a colleague leaves. You are responsible for how your Users use the service.

Companies are not unique: the same company may be described in several workspaces, without those workspaces being linked to each other.

No data leaves a workspace without an explicit action by one of its members. Sharing is done event by event, with a company whose workspace is linked to yours, which can then view the event in its own workspace (“View”) or, if you entrust the event to it, add its own records to it (“Data entry”).

Before sharing, you check that you are allowed to disclose this information, in particular in light of your confidentiality commitments to your own customers. The recipient company may have viewed or kept the shared information: a share cannot be cancelled retroactively.

The records that a company enters in an event you entrust to it are stored in your workspace and form part of your Customer Data, files included. Conversely, the records you enter in an event that another company entrusts to you form part of its data: you can access them for as long as it maintains the share.

The data you record in your workspace (records, photos, videos and other files, analysis results, comments, information about your wind farms and your customers) remains your property (the “Customer Data”).

You authorise us to host, back up and process it only to the extent necessary to provide the service. We do not sell it, do not use it for advertising and do not disclose it to any other company without an explicit share on your part, unless required by law.

You warrant that you hold the necessary rights to the Customer Data and that its content is lawful.

You agree not to:

• attempt to access a workspace, account or data not intended for you;
• circumvent the security or isolation measures of the service, or test its vulnerability without our written consent;
• disrupt the operation of the service, in particular through excessive automated requests;
• copy, decompile or resell the service, or use it to develop a competing product;
• upload unlawful content or malicious files.

Paid plans, their prices and their subscription, payment, renewal and cancellation conditions are set out in the terms of sale, accepted by the administrator who subscribes.

Readers remain free and unlimited. An operator's Consultation plan is free; creating its own events, adding records to them and sharing them are part of the Fleet plan.

Without a subscription at the end of the free trial or of a complimentary access, a provider's workspace becomes read-only and an operator's Fleet plan is paused; no data is deleted.

We use reasonable means to keep the service available at all times, without guaranteeing uninterrupted availability. Interruptions may occur for maintenance, updates or incidents; we keep them to a minimum.

The database is backed up every day and record files are copied continuously to a second location in the European Union (Paris, France).

For any question or incident, write to contact@turbinetrail.com.

The service is hosted in the European Union (Frankfurt, Germany). Connections are encrypted (HTTPS), passwords are stored as hashes and every request is filtered by the company and role of the logged-in User.

For User accounts and the operation of the website, we act as data controller: see the privacy policy.

For personal data contained in the Customer Data, for example the name of a technician mentioned in a record, the Customer is the data controller and we act on its behalf as a processor within the meaning of Article 28 of the GDPR. In that capacity, we undertake to:

• process this data only on your instructions and to provide the service;
• bind the people authorised to access it to confidentiality;
• implement the security measures described in these Terms;
• use only the sub-processors listed in the privacy policy and inform you of any change;
• help you respond to requests from data subjects and meet your security obligations;
• notify you of any personal data breach without undue delay;
• delete or return this data at the end of the contract, as you choose;
• make available the information needed to demonstrate compliance with these obligations and allow audits, under conditions agreed in advance.

The service, its software, its interfaces, the TurbineTrail brand and its logos belong to Blade Expert. For as long as you use the service, we grant you a non-exclusive, non-transferable right to use it for the purposes of your business.

Your suggestions for improvement may be freely incorporated into the service, without compensation.

TurbineTrail is a monitoring and sharing tool. It does not make diagnoses and does not replace the expertise of the service provider or the maintenance decisions of the operator, which remain the responsibility of each party.

We are bound by an obligation of means. We are not liable for indirect damage, such as loss of production or revenue, or for the consequences of decisions taken on the basis of information recorded in the service.

Our total liability is limited to the amounts you paid us in the 12 months preceding the event giving rise to it. These limits do not apply in the event of gross negligence or wilful misconduct, or where the law prohibits them.

You are responsible for the Customer Data, its accuracy and the shares you decide to make.

These Terms apply for as long as you have a workspace. An administrator can close your workspace at any time from its settings, and each user can delete their account from the "My account" page.

We may suspend an account or a workspace in the event of a serious breach of these Terms, after informing you, or without notice if the security of the service or of other customers requires it.

Closing a workspace deletes its Customer Data immediately. To keep a copy, ask us for an export in a standard format at contact@turbinetrail.com before closing it. Backups are erased as they rotate, no later than 90 days after closure.

If we discontinue the service, we will notify you at least 90 days in advance so that you can retrieve your data.

We may update these Terms. Any substantial change is notified to administrators by email at least 30 days before it takes effect. Continued use of the service after that date constitutes acceptance; otherwise, you can close your workspace.

These Terms are governed by French law. They are drafted in French; in the event of any discrepancy with a translation, the French version prevails.

In the event of a dispute, the parties first seek an amicable solution. Failing that, exclusive jurisdiction is granted to the courts with jurisdiction over Blade Expert's registered office (Arras, France), including in the event of multiple defendants or third-party proceedings.

Blade Expert SARL, 53 avenue des Pyrénées, 62217 Beaurains, France. Email: contact@turbinetrail.com.